"It should be our responsibility to make sure that members can always find a place to park when dong business at the CU."
( Oh Lord, why me....)
4 comments:
Anonymous
said...
Never mind that they might not find a credit union employee after they park, since the employees are as likely as not to be out searching the streets to find a parking space of their own :)
The members most certainly come first, and SECU does an excellent job at keeping "members first" at the forefront of its operating philosophy. But there's a bigger picture/more strategic view that sees excellent member service as more than just providing enough parking, although this is obviously a very important thing. A more strategic understanding of excellent member service involves things like making sure the credit union's employees are equipped and enabled as best as possible to efficiently and professionally serve the members. This can be a practical measure, like making sure they have adequate parking at their various locations (a real problem in some locations, and one acknowledged by management). It can also be a philosophy of management, like making sure that the employees, who spend their long days serving the members, know that their managers and president are support them and understand the financial pressures of being a less-than-10-year (and therefore not highly compensated) employee who has to live in a time in which the cost of living has never been higher. The first two comments on this thread, which obviously come from employees, have addressed both the practical and the "philosophy of management" issues involving parking (which, with a little digging and/or discourse, will quickly be revealed to be only one of several operational and resource management issues) and clearly demonstrate employee-perceived shortcomings in both.
4 comments:
Never mind that they might not find a credit union employee after they park, since the employees are as likely as not to be out searching the streets to find a parking space of their own :)
Wonder how the employees in places like Greensboro will feel about the price of parking
The Members come first! That's our job one.
The members most certainly come first, and SECU does an excellent job at keeping "members first" at the forefront of its operating philosophy. But there's a bigger picture/more strategic view that sees excellent member service as more than just providing enough parking, although this is obviously a very important thing. A more strategic understanding of excellent member service involves things like making sure the credit union's employees are equipped and enabled as best as possible to efficiently and professionally serve the members. This can be a practical measure, like making sure they have adequate parking at their various locations (a real problem in some locations, and one acknowledged by management). It can also be a philosophy of management, like making sure that the employees, who spend their long days serving the members, know that their managers and president are support them and understand the financial pressures of being a less-than-10-year (and therefore not highly compensated) employee who has to live in a time in which the cost of living has never been higher. The first two comments on this thread, which obviously come from employees, have addressed both the practical and the "philosophy of management" issues involving parking (which, with a little digging and/or discourse, will quickly be revealed to be only one of several operational and resource management issues) and clearly demonstrate employee-perceived shortcomings in both.
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