From The Field: The Demise Of the Branch...

Maybe not quite so "out of fashion"
as some robust pundits surmise...

"Last month was really, really busy.  Seemed like every few minutes, I looked up and saw our teller lines getting longer and longer…

...as our lobby kept filling up with those members 'who don't come into the branches anymore.'"

(Branches are not the root problem of the member service challenge!)